Privacy
The Contract Profile is a reflective personal development tool created as part of The Trauma Contract.
This privacy notice explains what information is collected when you use the questionnaire, how it is used, how it is stored, and the choices you have.
If you have any questions about privacy or how your information is handled, contact:
What information is collected
You do not need to provide your name to complete the Contract Profile.
While you are completing the questionnaire, your responses may be saved on your device so that you can leave the assessment and return to it later.
When you complete the questionnaire, your answers are sent securely to the service so that your scores and Contract Profile can be calculated.
The information generated may include your questionnaire responses, Contract scores, Primary Contract, Secondary Contract, Additional Influence and resulting Contract Profile.
If you purchase a Full Contract Profile, payment is processed by our payment provider. We do not receive or store your full card details.
We may also collect limited technical information required for the website to operate securely and reliably, such as device or browser information, IP address and basic server logs.
Why we use this information
We use your information to provide the Contract Profile service, calculate your results, allow you to return to a saved result and, where applicable, provide access to a Full Contract Profile you have purchased.
Some questionnaire and results data may also be used to help us understand how the assessment is working and improve the service over time. This may include looking at patterns across responses, checking whether questions are functioning as intended, reviewing how different Contracts are scoring and identifying areas where the wording, scoring or user experience could be improved.
Where possible, this type of analysis will use anonymised or aggregated information rather than information that directly identifies an individual user.
We may also use limited technical information to maintain the security and reliability of the website and to investigate technical problems.
Your questionnaire responses are not used to make clinical decisions about you.
The Contract Profile is a reflective personal development tool. It is not a clinical assessment or psychological diagnosis and is not a substitute for professional mental health support.
Personal and sensitive information
Some questions may encourage you to reflect on personal experiences, relationships or patterns of behaviour.
You should only provide information that you are comfortable sharing. The questionnaire does not require you to write a detailed account of your personal history, and you should not enter identifying information about other people.
How your information is stored
Your progress may be stored locally on your device while you complete the questionnaire.
Once the assessment is submitted, the information required to calculate and provide your result may be stored securely by the service.
Our current hosting arrangements use servers located within the European Union, in Ireland.
Where third-party technology providers are used to host or process information on our behalf, appropriate technical and organisational measures are used to protect that information.
How long we keep information
We keep personal information only for as long as it is necessary for the purposes for which it was collected. This may include providing your result, maintaining access to a purchased Full Contract Profile, improving the Contract Profile, meeting legal or financial obligations, and dealing with technical or security issues.
UK GDPR does not prescribe one fixed retention period for this type of data. Instead, organisations are required to decide and justify how long information is needed for its purpose, review what they hold, and delete or anonymise information when it is no longer necessary.
We will review the information we hold and will delete or anonymise personal information when it is no longer reasonably required. Where information is retained for service improvement or analysis, we aim to use anonymised or aggregated information wherever possible.
We do not keep identifiable personal information indefinitely simply because it might be useful in the future.
Improving the Contract Profile
Questionnaire responses, scores and information about how the service is used may be analysed to evaluate and improve the Contract Profile.
This may help us understand whether questions are performing as expected, whether scoring patterns appear consistent, how people engage with their results and where the service could be made clearer or more useful.
Where possible, this work will use anonymised or aggregated information.
We will not sell your questionnaire responses or use them to make clinical decisions about you.
If we later want to use identifiable information for a separate research project, or for a purpose that goes beyond operating and improving the Contract Profile, this will be explained separately and consent will be sought where required.
Payments
If you purchase a Full Contract Profile, your payment is processed securely by Stripe.
Stripe may process information needed to complete your payment, including payment details, billing information and certain technical information.
We do not receive or store your full debit or credit card number.
Stripe has its own privacy notice explaining how it handles payment information.
Email updates
If you leave your email address on your results page or in your Full Contract Profile, we keep that address, the wording you agreed to, when you agreed and which of those two pages you used, and use them only to tell you about The Renegotiation and The Trauma Contract book, including any discount when they are released. Your email address is kept separately from your questionnaire answers and results. You can unsubscribe at any time, or ask us to delete your address, by replying to one of our emails or by contacting thetraumacontract@gmail.com.
Who we share information with
We do not sell your personal information.
Information may be processed by trusted service providers where this is necessary to operate the website, host the service, store results, process payments or provide technical infrastructure.
These providers should only have access to the information needed to provide their service and are expected to handle it securely.
Information may also be disclosed where we are legally required to do so.
Cookies and local storage
The website may use essential cookies or browser storage where necessary to operate the questionnaire, remember your progress and allow you to return to a saved result.
Essential storage is used to make the service work and is not intended for advertising.
If non-essential analytics or marketing cookies are introduced in the future, appropriate information and consent options will be provided.
Your rights
Depending on the circumstances, UK data protection law may give you rights over your personal information. These can include asking for access to information held about you, requesting correction of inaccurate information, asking for information to be deleted in certain circumstances, or objecting to particular uses of your information.
There may be situations where we cannot identify a questionnaire response as belonging to you, particularly where you completed the assessment anonymously and did not provide identifying information.
If you have purchased a profile or otherwise provided enough information for us to identify your record, you can contact us at:
We may need to ask for enough information to confirm which record relates to you before responding to a request.
Children
The Contract Profile is intended for adults.
If you are under 18, you should not use the assessment unless a version has been specifically designed and made available for your age group.
Security
Reasonable technical and organisational measures are used to protect information against unauthorised access, loss, misuse or disclosure.
No online service can guarantee absolute security, but we aim to collect only the information needed to provide and improve the service and to handle that information responsibly.
Changes to this privacy notice
This privacy notice may be updated as the Contract Profile develops, if the technology we use changes or if our information-handling practices change.
The latest version will be made available on the website.
Contact
For privacy questions, requests or concerns, contact:
The Trauma Contract
Email: thetraumacontract@gmail.com
If you remain concerned about how your personal information has been handled, you can also raise a concern with the Information Commissioner’s Office (ICO) in the United Kingdom.